How We Can Solve the Mounting Conflicts between Traditional and New Best Practices | Part 1/4


Let’s first establish what is going on. To do this, please answer the following question. The working practices can be yours or those of your team. You can select from the left or the right column.


Which Working Practices have become Preferred Practices During the past 10 Years?

Follow the instructions, protocols and processes. Use common sense.

Split complex challenges into parts. Work from the parts. Understand the whole of the complex challenge and its environment.

Use linear processes (step by step; if the situation is X then do Y). Use open processes (like roundabouts on the road replacing traffic lights).

Experts provide the directions and make the decisions (integrated in processes, IT applications, standards and laws). Those with the highest interest (e.g. employees or clients) are guided to make decisions.

Use command and control. Use dialogue. Trust others.

Agreements, processes and instructions tell which decisions to make. Agreements, processes and instructions provide the boundaries within which decisions can be made.

Follow best practices/methods irrespective of whether they have been developed for a world gone by (less complex, stable). Use best practices/methods that have demonstrated their value with complex challenges or have been designed for complex challenges.

Build on what you have. Stop doing what does not work.

Define what you are talking about. Use patterns: everybody can have a somewhat different view.

Decisions are based on hard facts/evidence. Next to using facts/evidence, decision making is also based on feelings, intuition, experience and common sense.

Demonstrate short-term action when problems occur. Resolve problems once and for all by solving their root cause(s).

How often did you select the left and how many times the right? 

_____________Left: ________________________________ Right: